FAQ
Frequently asked questions
Are The Kids Builder items Australian Made?
You can be sure you are supporting Australian industry and small business in your purchase from The Kids Builder.
What ages are your products suitable for?
Each product details an age range. Most of our products are suitable for a broad age group, meaning you get many years of use out of them. Remember, regardless of age suiability, children should never be left unattended when using any of our toys or items.
Are your products stained or sealed?
Our range is a sanded finish plywood. The products are water resistant and can be lightly wiped down, however, you can apply your own timber oil or stain of your choice if you prefer (just make sure it's a kid-safe product).
How long will it take to receive my items?
We dispatch orders within 3-5 business days depending on stock levels. We send our items via Australia Post and Courier services depending on the items and delivery location.
Can i pick up my order to save on delivery costs?
Yes, we are based near Essendon Fields in Melbourne's North - simply select "pick up" option when ordering and you will not be charged a shipping fee. As a bonus, all pick up items come pre-assembled at no extra charge!